Shipping Policy

This Shipping Policy outlines the terms and conditions regarding the shipping of products ordered through our website located at https://www.sugar-coated.gr By placing an order with us you agree to comply with this Shipping Policy. Please read it carefully.

 

Order Processing Time:

We strive to process and ship orders as quickly as possible. Our standard order processing time is 48 hours, which does not include weekends or holidays. However, please note that processing times may vary during peak seasons or promotional periods.

Orders are processed and shipped on business days (Monday to Friday), excluding weekends and public holidays.

 

Shipping Methods and Delivery:

​a) We offer various shipping methods for domestic and international orders. The available shipping options will be displayed during the checkout process, along with estimated delivery times and associated costs.

b) Delivery times are estimated and may vary depending on the shipping destination, chosen shipping method, and any unforeseen circumstances beyond our control (e.g., customs delays, weather conditions, etc.).

c) Once your order has been shipped, we will provide you with a tracking number, if applicable, which you can use to track the progress of your shipment.

d) We are not responsible for any delays, damages, or lost packages caused by the shipping carrier.

 

However, we will work closely with you and the carrier to resolve any shipping issues to the best of our ability.

 

Shipping Restrictions:

​We currently offer shipping to select locations. Please ensure that your shipping address is correct and complete at the time of placing your order. We are not responsible for any delays or additional charges incurred due to incorrect or incomplete shipping addresses provided by the customer.Some products may be subject to specific shipping restrictions or regulations based on their nature, size, or destination. It is your responsibility to ensure that the ordered products comply with any applicable shipping restrictions or regulations in your country or region.

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​Shipping Costs and Taxes:

​Shipping costs are calculated based on the selected shipping method, destination, and the total weight or dimensions of the ordered products. The shipping costs will be displayed during the checkout process. Please note that additional taxes, customs duties, or fees may apply to international orders. These charges are the responsibility of the customer and are not included in the shipping costs paid at the time of checkout.

 

Order Tracking and Communication:

Once your order has been shipped, we will provide you with relevant tracking information, if available. You can use this information to track your shipment directly through the shipping carrier's website or portal. We will communicate with you via email or other provided contact information to provide updates on your order status, including any potential delays or issues related to shipping.

 

Returns and Exchanges

​Please refer to our Returns and Exchanges Policy for information regarding returns, exchanges, and refunds for shipped products.

 

If you have any questions or concerns about our Shipping Policy, please e-mail us at infosugarcoatedgr@gmail.com.

 

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