Refund Policy

This Refund Policy outlines our policy regarding refunds for products or services purchased through our website located at www.sugar-coated.gr. By making a purchase with us, you acknowledge and agree to comply with this Refund Policy. Please read it carefully.

 

​No Refunds:

​a) Sugar-coated.gr does not offer refunds for products or services unless otherwise specified in exceptional cases.

b) All sales are final. Once a purchase is made, it is considered non-refundable and cannot be exchanged for cash, credit, or other products/services.

 

Exceptions:

​In rare cases, where a product or service is deemed defective or arrives damaged, we will evaluate the situation and may offer a replacement or repair. Such cases will be handled on a case-by-case basis at our discretion. If you believe you qualify for an exception under this policy, please contact us at infosugarcoatedgr@gmail.com within 2 days of receiving the product or service to discuss the issue and potential resolution.​​

 

​Cancellations:

​If you need to cancel an order before it has been processed or shipped, please contact us as soon as possible at infosugarcoatedgr@gmail.com or on our instagram page @sugarcoated.gr. We will make every effort to accommodate your request. However, cancellation requests received after the order has been processed or shipped may not be possible, and the sale will be considered final.

 

​If you have any questions or concerns about our Refund Policy, please contact us at infosugarcoatedgr@gmail.com